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Woman Says Hotel Staff Kicked Her Out After Mistaking Her for a Man—Now She’s Suing

A luxury hotel receptionist in uniform stands behind the opulent front desk, ready to assist guests.

Photo by cottonbro studio

A night out at a luxury Boston hotel has turned into a high-stakes legal fight over gender, sexuality, and public accommodation rights. A local woman says staff at the Liberty Hotel wrongly decided she was a man in the women’s restroom, forced her to expose herself to prove otherwise, and then kicked her out. She is now suing for millions, arguing that what happened was not a misunderstanding but discrimination that left her and her girlfriend humiliated and afraid to use public bathrooms at all.

Photo by Mikhail Nilov

The night at the Liberty Hotel that sparked a lawsuit

The confrontation began during a festive evening at the Liberty Hotel, a former jail turned boutique property in Downtown Boston that markets itself as a stylish destination for parties and events. According to the complaint, the woman had gone into the women’s restroom during a crowded Kentucky Derby celebration when a security guard confronted her, insisting she did not belong there and treating her as if she were a man. Video clips circulating online show a shaken guest recounting how a guard at the Liberty Hotel challenged her presence in the bathroom and set off a chain of events she describes as degrading and frightening, a scene that has been widely shared since it first appeared on social media.

What might have been resolved with a quiet apology instead escalated into a public ejection that the woman says turned the hotel’s restroom into a stage for her humiliation. She and her partner say they were treated as intruders rather than paying guests, with staff allegedly refusing to accept her explanation that she is a cisgender woman and that the couple are in a lesbian relationship. The incident, which unfolded on a Saturday night during the hotel’s Kentucky Derby festivities, is now at the center of a civil lawsuit that accuses the Liberty Hotel of discrimination, emotional harm, and a failure to protect guests from bias.

Who is suing, and what exactly is she claiming?

The plaintiff has been publicly identified as Ansley Baker, a Boston resident who says she went to the Liberty Hotel with her girlfriend, Liz Victor, for a Kentucky Derby party on a Saturday when the confrontation occurred. Both women are described as cis women, and the complaint stresses that they were simply using the women’s restroom like any other guests when security intervened. In public posts and legal filings, Baker says she was forced to pull up her pants mid-use and then escorted out of the bathroom by a male guard while other Women waited in line, a sequence she describes as both physically invasive and emotionally scarring, and that account is echoed in detailed coverage of the bathroom encounter.

Baker’s lawsuit seeks $10 million in damages and alleges that Liberty Hotel staff not only misgendered her but also smeared her character in what her attorneys describe as a “panicked” response once the story began to spread. The complaint argues that instead of acknowledging wrongdoing, hotel executives tried to portray the couple as disruptive and uncooperative, a narrative Baker’s legal team says is contradicted by witness accounts and the couple’s own statements. One detailed report on the case notes that the suit was filed with the help of civil rights advocates and that it accuses the hotel of violating state public accommodation laws that protect guests from discrimination based on sex and sexual orientation, a claim laid out in the court filing.

Inside the bathroom confrontation

According to Baker, the most traumatic moments unfolded inside the women’s restroom, where she says a male security guard burst in and demanded she prove she was allowed to be there. She recounts being mid-use in a stall when the guard insisted she pull up her pants so he could see her, a demand she describes as a forced exposure that crossed every boundary of privacy and dignity. Reporting on the incident notes that she complied out of fear and shock, only to be immediately escorted out of the restroom in front of a line of waiting Women, a detail that has become central to public outrage over the security guard’s conduct.

Outside the stalls, Baker says the guard and other staff refused to accept her explanation that she is a woman and that she and Victor are a couple, not a man and a woman trying to share a space improperly. The lawsuit describes a chaotic scene in which the couple tried to assert their identities while staff allegedly treated them as a threat to other guests. Coverage of the complaint notes that Baker and Victor say they were left “emotionally shaken, humiliated, and deeply distressed” by the confrontation, language that appears in a detailed account of how the Liberty Hotel’s actions, in their view, turned a routine bathroom break into a public spectacle of misidentification.

How the Liberty Hotel responded

In the days after the incident, the Liberty Hotel faced a wave of criticism as Baker and Victor’s story spread across social media and local news. The hotel’s management has said that the security guard involved was suspended following an internal investigation, a step that was highlighted in a widely shared post describing how Ansley Baker and Liz Victor were treated at the Kentucky Derby party and how the hotel later disciplined the employee, a detail that appears in a public account of the investigation.

Baker’s attorneys argue that this response was far from sufficient. In their telling, Liberty Hotel executives did not simply apologize and accept responsibility but instead “agreed to craft a false narrative” that shifted blame onto the couple and minimized the guard’s actions. One report on the lawsuit quotes the legal team accusing the hotel of trying to protect its brand rather than its guests, saying that “Instead of” acknowledging discriminatory conduct and making amends, the Liberty Hotel chose to dispute key facts and question Baker’s account, a stance described in coverage of the hotel’s public posture.

The $10 million lawsuit and its legal stakes

The lawsuit filed by Baker is not a modest complaint. She is seeking $10 million in damages, a figure her attorneys say reflects both the severity of the humiliation she endured and the need to send a message to large hospitality brands about their obligations under civil rights law. A detailed write-up of the case notes that the suit was filed by a legal team that includes civil rights advocates and that it accuses the Liberty Hotel and its parent company of violating state protections for gender and sexual orientation, as well as inflicting emotional distress and engaging in defamation through their subsequent statements, allegations that are laid out in the legal complaint.

Coverage of the filing notes that the story has drawn national attention, with one report by Owen Scott describing how Baker’s case has become a flashpoint in debates over bathroom access and LGBTQ+ rights in public spaces. That report emphasizes that the lawsuit is not only about the initial confrontation but also about what Baker’s team calls a “panicked” corporate response that allegedly smeared her and Victor as disruptive guests, a characterization they strongly reject. The same account notes that the suit was filed on a Friday morning and that it has been closely followed since Owen Scott first detailed the $10 million claim and the couple’s insistence that they are in a lesbian relationship, a framing that appears in the coverage by Owen.

From complaint to settlement talks: a longer history with the hotel

Baker’s lawsuit is not the first formal action tied to this incident. Before heading to court, she and Victor pursued a discrimination complaint against the Liberty Hotel through administrative channels, a process that ultimately led to a settlement with the Downtown Boston property. Reporting on that earlier phase notes that the Downtown Boston hotel agreed to resolve the complaint after Baker said a security guard demanded to see her identification in the restroom and refused to believe she belonged there, a sequence described in a detailed account of how the complaint was settled.

Another report on that settlement notes that Ansley Baker and Liz Victor reached an agreement with the Liberty Hotel that included a financial component and a commitment by the hotel to support an unspecified LGBTQ+ nonprofit organization. That coverage, which framed the case under the headline “After Kicking Cis Lesbians Out of a Bathroom, Boston Hotel Reaches Discrimination Settlement,” emphasized that Baker and Victor would also continue to pursue a separate claim independently of the settlement, underscoring that they did not see the administrative resolution as the end of the matter. The same account highlights that Ansley Baker and Liz Victor were described as cis lesbians who were removed from a Bathroom at a Boston Hotel, a characterization that appears in the detailed story about how the hotel reached a Discrimination Settlement.

How Boston’s laws frame what happened

Massachusetts has some of the country’s more explicit protections for LGBTQ+ people in public accommodations, and Boston officials have repeatedly stressed that hotels, restaurants, and other venues must ensure that guests can use restrooms that align with their gender identity without harassment. Baker’s lawsuit leans heavily on these protections, arguing that Liberty Hotel staff violated state law by targeting her based on assumptions about her appearance and by refusing to accept her explanation that she is a woman. A detailed local report notes that the complaint was filed in Boston and that it describes Baker as a Woman who was ejected from the Liberty Hotel bathroom after being accused of being a man, a framing that underscores how the case fits squarely within the state’s public accommodation protections.

Another account of the lawsuit, which has circulated widely through national news aggregators, describes Baker as a Boston Woman who was accosted in a women’s restroom and then removed from the hotel after staff insisted she was a man. That report notes that the case has drawn attention from civil rights advocates who see it as a test of how far businesses must go to train staff and prevent discriminatory confrontations in gendered spaces. It also emphasizes that Baker’s suit is not only about damages but about forcing a major hospitality brand to change its policies, a point highlighted in coverage that describes how a Boston Woman kicked out of a hotel bathroom after being accused of being a man is now suing over the alleged discrimination.

Why this case resonates beyond one hotel

Baker’s story has struck a nerve because it sits at the intersection of several fraught debates: who gets to decide who belongs in a restroom, how security staff are trained to handle complaints, and how queer couples are treated in spaces that still default to heterosexual assumptions. Advocates point out that Baker and Victor are both cis women, yet they were still treated as if their presence in the women’s restroom was suspect, a dynamic that underscores how quickly gender policing can spiral into harassment. A detailed social post recounts how Ansley Baker and Liz Victor went to a Kentucky Derby party at the Liberty Hotel on a Saturday and ended the night being escorted out, a narrative that has fueled broader conversations about how queer couples are treated in supposedly inclusive hospitality spaces.

The case also resonates because it is not an isolated story. Across the country, transgender and gender-nonconforming people have long reported being challenged in restrooms, and Baker’s experience shows how even cisgender women can be swept up in that scrutiny when they do not match someone’s expectations of femininity. For many LGBTQ+ travelers, the Liberty Hotel incident has become a cautionary tale about how quickly a night out can turn into a legal battle, and it has prompted calls for hotels to overhaul training, clarify bathroom policies, and ensure that security staff understand that guests’ self-identification, not snap judgments, must guide their actions.

What comes next for Baker, Victor, and the Liberty Hotel

A broader reckoning for hotels and public spaces

Supporting sources: Woman kicked out.

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